West One Bathrooms Ltd

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Unit D, Davis Rd Industrial Park, Davis Rd, Chessington, Greater London KT9 1TQ, England

West One Bathrooms Ltd

Unit D, Davis Rd Industrial Park, Davis Rd, Chessington, Greater London KT9 1TQ, England

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West One Bathrooms Ltd in Chessington are yet to add a description of their bathroom services

Reviews

3.5
8 Trustpilot Reviews
Hirenug Patel
June 07, 2020
Michael Zarghami Salesman
Michael Zarghami salesman at West One Bathrooms was extremely helpful throughout with my order from beginning until delivery. I was kept informed throughout the entire process. Definitely will be ordering in the future from West One Bathrooms.
Anonymous
March 18, 2020
Unhelpful, late delivery, poor communication & slow to refund
I chose to order bathroom fittings from West One as I thought they would have better customer service than other more local suppliers, and that they'd only offer high quality brands. Sadly I had a pretty terrible experience with them - delivery delays that I was only told about when I asked, wrong items because they didn't use their specialist bathroom knowledge to check my order, when I returned something I sent so many emails over several weeks asking when I would receive my refund with no replies. The sales person I communicated was frankly pretty rude and saying everything was my fault, when I was polite throughout until the end when I just got very frustrated with the terrible service that this premium bathroom company had provided. Definitely definitely would not use again. I would add that I spoke to another guy on a few occasions who seemed very experienced and far better to work with, so maybe I just got unlucky with my sales rep.
Dr M
February 17, 2020
Hundreds spent and no bath.
I went to the Battersea branch to discuss getting a bath. We weren’t sure of the size as building work was not finished, so asked if we could return it. No problem they said. The day it was delivered it was clear we could fit in a bigger one in and so returned it. The bath was sent back with all original packaging but a flimsy cardboard cover for the top was squished. Due to this they refused a refund. Keeping this easily discarded bit of cardboard was never mentioned at our initial consultation/sales-pitch. WestOne instead said we could sell it on EBay. Having a small baby and a job I don’t have time to become a bath salesman. They also delivered some bath feet we didn’t order which we returned unopened. Despite many follow up emails and phone calls we were never refunded for these either. They have taken hundreds of pounds from us and given us nothing. Awful company with dreadful customer service. Avoid like the plague.
Yiannis P
January 24, 2020
Fantastic experience with Westone Bathrooms - Thank you!
Excellent service from Westone bathrooms and pleasure dealing with Michael Z. I ordered a few items from their website including a back to wall toilet. Delivery was prompt and communication was easy both my phone and email. 3 months following the order and delivery my builders noticed a small crack in the toilet as they were installing it. Despite the long period between delivery and installation the company were prompt in dealing with the issue and offered immediately to replace the toilet (even though the toilet I had ordered was an ex display item and therefore you can expect faults to come with an ex display item). It was refreshing to see such a good and respectful attitude towards their customer. Many companies would have shrugged their shoulders and blamed the customer for the fracture (especially as this was only spotted 3 months after delivery). I am extremely happy to have chosen westone bathrooms because they were a pleasure to deal with and also they do provide genuine aftercare to their customers if problems arise. I highly recommend them!
Adam Gibbs
July 04, 2019
Excellent service from start to finish
Excellent service from start to finish. We went for the full design service as we had an awkward spaced narrow bathroom and as first time buyers we weren’t sure what we were doing necessarily! They advised us on everything, the design was great and the bathroom looks super stylish and is functional. Overall exceptionally happy and would use again for sure.
Jon Dolman
May 28, 2019
Very slow to refund
I bought a flush pipe extension from West One, all smooth until I returned the unused product for a refund... four months later and I am still waiting for the money. Very disappointing as they claim to refund within 4 weeks.
vappe
March 29, 2018
AVOID
I tried to order 2 complete bathrooms from them. I was told all items except one are in stock and would be delivered within a week. What a lie! Half the items didn't materialise for months. Some were incorrect, some crucial items were missed from the order. It is 4 months later and I am still waiting for their final delivery so I can install the basin, which means that I have not been able to finish the bathroom (not to mention the additional costs incurred on my part to get the installation done in drips and drabs). They don't return phone calls. They have no idea what is going on, and forget about asking them to offer any compensation or a reduction to reflect the delay and inconvenience! They just shift the blame. UPDATE 1 August - I have just seen that Westone Bathrooms have reported this review, despite the fact that I responded to their attempts to get in touch with me about it, providing all the relevant information, which I am happy to share. Unbelievably, I am STILL waiting for them to refund me for an item they never delivered (having paid for it in November). I sent an email on 9 July asking them to deal with this immediately. Rather than a response, they have reported my review.
Popt
March 06, 2018
Avoid ! Hopeless
Avoid ! where to start? July 2017 put together an order for an entire bathroom. Not informed staff member had been sacked. Started again...... guaranteed delivery all all items- so booked plumbers. No bath, no sink, no vanity unit, no tap, not a lot really ...bath trap too short. just a toilet and some shower parts. Then followed four months of further delays, confusion ..... Luxury ? Certainly not the service. Had to buy items elsewhere in order to have running water. Be WARNED

Location

Unit D, Davis Rd Industrial Park, Davis Rd, Chessington, Greater London KT9 1TQ, England
Get directions
3.5
8 Reviews
Write a review
Hirenug Patel
June 07, 2020
Michael Zarghami Salesman
Michael Zarghami salesman at West One Bathrooms was extremely helpful throughout with my order from beginning until delivery. I was kept informed throughout the entire process. Definitely will be ordering in the future from West One Bathrooms.
Anonymous
March 18, 2020
Unhelpful, late delivery, poor communication & slow to refund
I chose to order bathroom fittings from West One as I thought they would have better customer service than other more local suppliers, and that they'd only offer high quality brands. Sadly I had a pretty terrible experience with them - delivery delays that I was only told about when I asked, wrong items because they didn't use their specialist bathroom knowledge to check my order, when I returned something I sent so many emails over several weeks asking when I would receive my refund with no replies. The sales person I communicated was frankly pretty rude and saying everything was my fault, when I was polite throughout until the end when I just got very frustrated with the terrible service that this premium bathroom company had provided. Definitely definitely would not use again. I would add that I spoke to another guy on a few occasions who seemed very experienced and far better to work with, so maybe I just got unlucky with my sales rep.
Dr M
February 17, 2020
Hundreds spent and no bath.
I went to the Battersea branch to discuss getting a bath. We weren’t sure of the size as building work was not finished, so asked if we could return it. No problem they said. The day it was delivered it was clear we could fit in a bigger one in and so returned it. The bath was sent back with all original packaging but a flimsy cardboard cover for the top was squished. Due to this they refused a refund. Keeping this easily discarded bit of cardboard was never mentioned at our initial consultation/sales-pitch. WestOne instead said we could sell it on EBay. Having a small baby and a job I don’t have time to become a bath salesman. They also delivered some bath feet we didn’t order which we returned unopened. Despite many follow up emails and phone calls we were never refunded for these either. They have taken hundreds of pounds from us and given us nothing. Awful company with dreadful customer service. Avoid like the plague.
Yiannis P
January 24, 2020
Fantastic experience with Westone Bathrooms - Thank you!
Excellent service from Westone bathrooms and pleasure dealing with Michael Z. I ordered a few items from their website including a back to wall toilet. Delivery was prompt and communication was easy both my phone and email. 3 months following the order and delivery my builders noticed a small crack in the toilet as they were installing it. Despite the long period between delivery and installation the company were prompt in dealing with the issue and offered immediately to replace the toilet (even though the toilet I had ordered was an ex display item and therefore you can expect faults to come with an ex display item). It was refreshing to see such a good and respectful attitude towards their customer. Many companies would have shrugged their shoulders and blamed the customer for the fracture (especially as this was only spotted 3 months after delivery). I am extremely happy to have chosen westone bathrooms because they were a pleasure to deal with and also they do provide genuine aftercare to their customers if problems arise. I highly recommend them!
Adam Gibbs
July 04, 2019
Excellent service from start to finish
Excellent service from start to finish. We went for the full design service as we had an awkward spaced narrow bathroom and as first time buyers we weren’t sure what we were doing necessarily! They advised us on everything, the design was great and the bathroom looks super stylish and is functional. Overall exceptionally happy and would use again for sure.
Jon Dolman
May 28, 2019
Very slow to refund
I bought a flush pipe extension from West One, all smooth until I returned the unused product for a refund... four months later and I am still waiting for the money. Very disappointing as they claim to refund within 4 weeks.
vappe
March 29, 2018
AVOID
I tried to order 2 complete bathrooms from them. I was told all items except one are in stock and would be delivered within a week. What a lie! Half the items didn't materialise for months. Some were incorrect, some crucial items were missed from the order. It is 4 months later and I am still waiting for their final delivery so I can install the basin, which means that I have not been able to finish the bathroom (not to mention the additional costs incurred on my part to get the installation done in drips and drabs). They don't return phone calls. They have no idea what is going on, and forget about asking them to offer any compensation or a reduction to reflect the delay and inconvenience! They just shift the blame. UPDATE 1 August - I have just seen that Westone Bathrooms have reported this review, despite the fact that I responded to their attempts to get in touch with me about it, providing all the relevant information, which I am happy to share. Unbelievably, I am STILL waiting for them to refund me for an item they never delivered (having paid for it in November). I sent an email on 9 July asking them to deal with this immediately. Rather than a response, they have reported my review.
Popt
March 06, 2018
Avoid ! Hopeless
Avoid ! where to start? July 2017 put together an order for an entire bathroom. Not informed staff member had been sacked. Started again...... guaranteed delivery all all items- so booked plumbers. No bath, no sink, no vanity unit, no tap, not a lot really ...bath trap too short. just a toilet and some shower parts. Then followed four months of further delays, confusion ..... Luxury ? Certainly not the service. Had to buy items elsewhere in order to have running water. Be WARNED

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