The Local Plumbers

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Highly Experienced
Highly Experienced
Fast Response Service
Fast Response Service
Highly Rated
Highly Rated
Very Reliable
Very Reliable
Fast Response Call Out Service, Ashford, Kent, England

The Local Plumbers

Highly Experienced
Highly Experienced
Fast Response Service
Fast Response Service
Highly Rated
Highly Rated
Very Reliable
Very Reliable
Fast Response Call Out Service, Ashford, Kent, England

About

Fast response local plumbing services with no call out charge. Hundreds of third party authenticated reviews on Trustpilot. 1st time caller & OAP discounts. All of our engineers are working to government guidelines regarding the Covid-19 outbreak

With over 35 years' experience, you can count on The Local Plumbers for a first class service. From burst pipe repairs to broken or blocked toilet repairs, call your local plumbers for emergency and maintenance plumbing works.

Features

Leaks
Tanks
Taps
Ball valves
Overflows
Stopcocks
Blocked Sinks
Toilet Flushes
Shower Repairs

Reviews

4.0
290 Trustpilot Reviews
Anthony Cunningham
September 21, 2020
To follow up....
Following on from our bad review in August...the tap which was put on the wrong way continued to confuse the staff and consequently by attempting to turn it the right way, after four weeks a leak below appeared, with water draining down the pipe. The same plumber came back and told us it needed a separate part and that it wasn't down to the original repair. Worse still, he said he would charge us! We contacted the head office who eventually told him to repair and not charge. Incompetence by the plumber in the first place. Will definitely NOT use again
CM
September 19, 2020
£200 to replace a simple flush valve…
£200 to replace a simple flush valve when plumber said the whole cistern needed replacing originally which is why we went ahead with it. Plumber also replaced an isolation valve without asking permission first saying it was leaking and I’ve just checked the old one and it’s perfectly fine!!! Won’t use again.
Mrs Sally dunster
September 18, 2020
Did the work well but very expensive…
Did the work well but very expensive for 10mins work. You have to pay the full hour plus parts and VAT, Ours was done in 10mins and cost us over £150. Just felt that was very expensive. If 30 mins you should pay 30mins. Plumber was friendly and did a good job just the price that puts the rating down.
Jean Harris
September 18, 2020
I am not happy with the service I have…
I am not happy with the service I have received from you at all. Your wesite is very misleading. You say in your website that you give discount for pensioners and there is no call out charge, yet you have charged me double for a job in my opinion not very well done. The filling of the toilet has become very noisy it fills randomly day and night, which I have never heard before, the dual flush does not now work, and when the the cistern has finished filling it cuts off with a clunk. Why is it your policy to charge for 1 hours work when a job only takes half an hour. It is not good practice to keep asking customers to give you 5 stars, when your service is not worth it.
Beth
September 17, 2020
Arrived within alotted time and…
Arrived within alotted time and finished without any fuss. Simple service. Good to know for future reference.
Lisa
September 15, 2020
Prompt service
Arrived earlier than expected. Bit more expensive than my local Plumber but he wasn’t available. Good job , done in 40mins, but I was disappointed when I inspected my immersion to find it was still not put together properly, which I had to do after parting with £135!! Disappointing
DAY
September 15, 2020
Thank you so much for your your…
Thank you so much for your your friendly and useful plumber he tidied up and did the work very quickly and efficiently thanks again NZ day
N Davies
September 14, 2020
Would definitely use again!
Turned up when they said they would. Fixed the problem at a reasonable price. Plumber who arrived was very personable and knowledgeable. No complaints!
Peter
September 12, 2020
The plumber was very helpful.
The plumber was very helpful. He managed to get the old element out & fit a new one. That saved a lot of time & money. He was also very curtious.
Adam
September 10, 2020
The service was great
The service was great. I called and everything was explained to me, and was told I could have someone there today. The pricing structure was explained. The engineer arrived on time, and was also very professional on site. He identified the issue and hard the part already on the van. The only slight issue is that they give a rate for 30m yet charge an hour. The guy did the job in 10 mins and was nowhere near having to use the full hour, or even 30m rate. However I was aware of the terms prior, so can't really moan to much. Overall a good job.
Ian
September 10, 2020
friendly and efficient service
friendly and efficient service. Dropped a star due to delay in arriving. promised Weds afternoon, arrived Thursday morning. However kept well informed of progress (or lack thereof!!) on Weds afternoon.
RAF
September 03, 2020
Quick repair
Mark came on the day of our call and advised us of his time of arrival and came on time. He fixed our toilet quickly and expertly.
Mr Richard Kelly
September 02, 2020
Very quick in response time and very…
Very quick in response time and very easy to work with. 100% would use again for urgent work when needed.
Kam Singh
September 01, 2020
AVOID
Plumber arrived to change a fill valve in my toilet, I had already purchased the required part, so there was no need to leave the site. From enquiries I had already made, I was told this job should take no more than an hour. At some time between removing the toilet from its fixture to gain access to the back of the toilet, and installing the part I had purchased, the plumber has caused some damage leading to water leaking from the back of the toilet and on to my floor. At this point he has been on site for over 2 hours, and the job is no closer to being completed. He has then had to leave to purchase a new part, that he has damaged during the job, and was gone for an hour and a half. Finally completed the job taking nearly 4 hours to so, and requiring 2 additional parts for my toilet that did not require them before the job started. This company is very expensive, and upon seeing other reviews as well as my own experience, they have poorly trained staff. Avoid them.
Lynn
September 01, 2020
Extremely helpful
Extremely helpful - issue with cistern - prompt, polite, reasonable prices and over and above dealing with problem - 100% recommend
John
August 22, 2020
Very Poor Service
They ask for credit card details before they would go out. This should have given us a warning flag, but as we asked for a quote before any work was completed we thought we would be safe. The plumber who came out assured us head office would be in touch with the quote, but it should not be much more than the an hour for which they charge £150 for the first hour. Head office did not contact us. Instead the plumber carried on, did the work and we got charged £500+, but we don't know why because although they have taken the money from our account, their admin department cannot send us an invoice. We have called them every day to try to get an explanation of what they have charged us for, but with no luck. Please avoid.
Mrs Allman
August 20, 2020
Good service.
The job was no problem just needed to get the right size fitting. Plumber arrived when he said he would. Very polite. Finished quickly with minimum mess. I would recommend this service.
David Thirkill
August 18, 2020
Actually turned up earlier than…
Actually turned up earlier than expected! Solved problem quickly and provided good advice.
Sarah
August 14, 2020
Local plumber
Called local plumber this morning about 10.30am plumber arrived 12.30 which was early. Very professional carried out repair swiftly and efficiently. Very impressed thankyou for such a prompt response.
Mark Davies
August 14, 2020
AVOID AVOID AVOID
AVOID AVOID AVOID, this company will tell you there is no call out fee however, they sting you on the job itself. They tell you its £60 plus Vat for 30 minutes work but when they arrive and do the job (15 minutes work) they then says its 30 minutes but a minimum of 1 hour so, you should expect to pay £150 in total plus, the plumbers they use are useless, slow and looked confused when looking at the job. If you want a dodgy job with no Plumber wearing PPE, choose this company. Worse company ever!!!

Hours

Closed. Opens at 08:00
Sunday: Closed
Monday: 08:00 - 18:00
Tuesday: 08:00 - 18:00
Wednesday: 08:00 - 18:00
Thursday: 08:00 - 18:00
Friday: 08:00 - 18:00
Saturday: Closed

Location

Fast Response Call Out Service, Ashford, Kent, England
Get directions
4.0
290 Reviews
Write a review
Anthony Cunningham
September 21, 2020
To follow up....
Following on from our bad review in August...the tap which was put on the wrong way continued to confuse the staff and consequently by attempting to turn it the right way, after four weeks a leak below appeared, with water draining down the pipe. The same plumber came back and told us it needed a separate part and that it wasn't down to the original repair. Worse still, he said he would charge us! We contacted the head office who eventually told him to repair and not charge. Incompetence by the plumber in the first place. Will definitely NOT use again
CM
September 19, 2020
£200 to replace a simple flush valve…
£200 to replace a simple flush valve when plumber said the whole cistern needed replacing originally which is why we went ahead with it. Plumber also replaced an isolation valve without asking permission first saying it was leaking and I’ve just checked the old one and it’s perfectly fine!!! Won’t use again.
Mrs Sally dunster
September 18, 2020
Did the work well but very expensive…
Did the work well but very expensive for 10mins work. You have to pay the full hour plus parts and VAT, Ours was done in 10mins and cost us over £150. Just felt that was very expensive. If 30 mins you should pay 30mins. Plumber was friendly and did a good job just the price that puts the rating down.
Jean Harris
September 18, 2020
I am not happy with the service I have…
I am not happy with the service I have received from you at all. Your wesite is very misleading. You say in your website that you give discount for pensioners and there is no call out charge, yet you have charged me double for a job in my opinion not very well done. The filling of the toilet has become very noisy it fills randomly day and night, which I have never heard before, the dual flush does not now work, and when the the cistern has finished filling it cuts off with a clunk. Why is it your policy to charge for 1 hours work when a job only takes half an hour. It is not good practice to keep asking customers to give you 5 stars, when your service is not worth it.
Beth
September 17, 2020
Arrived within alotted time and…
Arrived within alotted time and finished without any fuss. Simple service. Good to know for future reference.
Lisa
September 15, 2020
Prompt service
Arrived earlier than expected. Bit more expensive than my local Plumber but he wasn’t available. Good job , done in 40mins, but I was disappointed when I inspected my immersion to find it was still not put together properly, which I had to do after parting with £135!! Disappointing
DAY
September 15, 2020
Thank you so much for your your…
Thank you so much for your your friendly and useful plumber he tidied up and did the work very quickly and efficiently thanks again NZ day
N Davies
September 14, 2020
Would definitely use again!
Turned up when they said they would. Fixed the problem at a reasonable price. Plumber who arrived was very personable and knowledgeable. No complaints!
Peter
September 12, 2020
The plumber was very helpful.
The plumber was very helpful. He managed to get the old element out & fit a new one. That saved a lot of time & money. He was also very curtious.
Adam
September 10, 2020
The service was great
The service was great. I called and everything was explained to me, and was told I could have someone there today. The pricing structure was explained. The engineer arrived on time, and was also very professional on site. He identified the issue and hard the part already on the van. The only slight issue is that they give a rate for 30m yet charge an hour. The guy did the job in 10 mins and was nowhere near having to use the full hour, or even 30m rate. However I was aware of the terms prior, so can't really moan to much. Overall a good job.
Ian
September 10, 2020
friendly and efficient service
friendly and efficient service. Dropped a star due to delay in arriving. promised Weds afternoon, arrived Thursday morning. However kept well informed of progress (or lack thereof!!) on Weds afternoon.
RAF
September 03, 2020
Quick repair
Mark came on the day of our call and advised us of his time of arrival and came on time. He fixed our toilet quickly and expertly.
Mr Richard Kelly
September 02, 2020
Very quick in response time and very…
Very quick in response time and very easy to work with. 100% would use again for urgent work when needed.
Kam Singh
September 01, 2020
AVOID
Plumber arrived to change a fill valve in my toilet, I had already purchased the required part, so there was no need to leave the site. From enquiries I had already made, I was told this job should take no more than an hour. At some time between removing the toilet from its fixture to gain access to the back of the toilet, and installing the part I had purchased, the plumber has caused some damage leading to water leaking from the back of the toilet and on to my floor. At this point he has been on site for over 2 hours, and the job is no closer to being completed. He has then had to leave to purchase a new part, that he has damaged during the job, and was gone for an hour and a half. Finally completed the job taking nearly 4 hours to so, and requiring 2 additional parts for my toilet that did not require them before the job started. This company is very expensive, and upon seeing other reviews as well as my own experience, they have poorly trained staff. Avoid them.
Lynn
September 01, 2020
Extremely helpful
Extremely helpful - issue with cistern - prompt, polite, reasonable prices and over and above dealing with problem - 100% recommend
John
August 22, 2020
Very Poor Service
They ask for credit card details before they would go out. This should have given us a warning flag, but as we asked for a quote before any work was completed we thought we would be safe. The plumber who came out assured us head office would be in touch with the quote, but it should not be much more than the an hour for which they charge £150 for the first hour. Head office did not contact us. Instead the plumber carried on, did the work and we got charged £500+, but we don't know why because although they have taken the money from our account, their admin department cannot send us an invoice. We have called them every day to try to get an explanation of what they have charged us for, but with no luck. Please avoid.
Mrs Allman
August 20, 2020
Good service.
The job was no problem just needed to get the right size fitting. Plumber arrived when he said he would. Very polite. Finished quickly with minimum mess. I would recommend this service.
David Thirkill
August 18, 2020
Actually turned up earlier than…
Actually turned up earlier than expected! Solved problem quickly and provided good advice.
Sarah
August 14, 2020
Local plumber
Called local plumber this morning about 10.30am plumber arrived 12.30 which was early. Very professional carried out repair swiftly and efficiently. Very impressed thankyou for such a prompt response.
Mark Davies
August 14, 2020
AVOID AVOID AVOID
AVOID AVOID AVOID, this company will tell you there is no call out fee however, they sting you on the job itself. They tell you its £60 plus Vat for 30 minutes work but when they arrive and do the job (15 minutes work) they then says its 30 minutes but a minimum of 1 hour so, you should expect to pay £150 in total plus, the plumbers they use are useless, slow and looked confused when looking at the job. If you want a dodgy job with no Plumber wearing PPE, choose this company. Worse company ever!!!