Porcelanosa Ltd

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24-26, Cross Stamford St, Leeds, West Yorkshire LS7 1BA, England

Porcelanosa Ltd

24-26, Cross Stamford St, Leeds, West Yorkshire LS7 1BA, England

About

Porcelanosa Ltd in Leeds are yet to add a description of their bathroom services

Reviews

3.5
831 Trustpilot Reviews
Consumer
December 21, 2020
Vergüenza total
Vergüenza total Después de más de seis meses persiguiendo a Porcelanosa para cambiar bisagras (que ellos instalaron mal), revisar grietas en la encimera de krion (que la venden como lo más exclusivo y luego no atienen reparaciones) y revisar una balda (que hemos tenido que arreglar como hemos podido dada la falta de soporte técnico) seguimos sin respuesta ni solución, el servicio post venta es vergonzoso. Porcelanosa es de los pocos proveedores que cobran todo por adelantado, de forma le toca al cliente pelear por la correcta instalación y ejecución del trabajo, como ya esta pagado!!! Es una vergüenza integral y además todo lo que suponga revisión o actualización hay que obviamente abonarlo, y te envían un técnico para cada cosa, que van dos técnicos, se abonan, que vuelven a revisar el trabajo, también y así sucesivamente y lo peor es que después de abonar dos servicios siguen sin soluciónalo, de verdad que nunca más, con la oferta que hay ahora mismo, este servicio es lamentable y poco profesional y sobre todo, no abonen todo antes de verificarlo, es una estafa. Solucionarán en algún momento las carencias de mi cocina??? En un rato recibiré una respuesta a esta queja que dice que por favor le diga donde y cuándo y ni puñetero caso, le adelantó ya que es la tienda de San Sebastián de los reyes, a ver si nos ahorramos ese paso y conseguimos solucionarlo en el próximo mes y no en 6 meses más!!! No compren cocinas en Porcelanosa!!!
Victoria Rhodes
December 21, 2020
Overpriced and poor quality I’m sorry to say.
We have had 2 bathrooms fitted. Would definitely say it is style over substance and a lot of their products are of substandard quality. They aren’t interested when you go back to them about any issues. Even the flush plates are not as good quality as brands like Geberit yet they are a similar price bracket. As nice as they look, if I had my time again I would definitely go with a better quality brand that stands the test of time.
D Jones
December 18, 2020
Big thanks to Rob & Chris at the…
Big thanks to Rob & Chris at the Cannock showroom for sorting out a problem with the tap I'd ordered at really short notice, enabling the job to stay on programme. They really went the extra mile.
Customer from High Wycombe
December 17, 2020
Buyers beware! Just don't bother walking into their store
Porcelanosa has helped me lament my decision of walking in their Watford store. It was all rosy until we placed the order. Did not realise that a majority of their tiles were so called 'special order' and non-returnable plus if you have excess there is a 20% restocking fee. So you are cheated every way, if you order more you cannot return and if you order less you either don't get the same discount you ordered with or there is extended wait to get the tiles or both. We have been inconvenienced in every possible way and more. Few of the tiles of our £10,000+ order were delivered broken. Now we are waiting a very long time to get just 4 tiles and the After Sales just do not bother to even respond to say when we can expect the tiles. A complete and utter disregard to customer's concerns. Now the tiler has completed all of his work and waiting for just these tiles to complete the job and our cost and project timeline is going through the roof. So whatever negative reviews you read on this website is absolutely true. I truly kick myself for placing this order with Porcelanosa and not choosing one of the high street tile shops. Shared details as requested, lets see what miracle happens. Will add more to the review as things progress...
Neil Mcfarlane
December 16, 2020
Satisfied customer.
Satisfied customer. Barry Hanlon was very helpful and located the tiles that I required. I found him very efficient and pleasant to deal with.
Neil Woodfin
December 15, 2020
Poor customer service
Porcelanosa within 15 days of the order were unable to provide additional tiles from the same batch. To replace the tiles to allow the complete order to be supplied from the same batch for a 70 sq meter floor they request a 20% restocking fee and will not honour the discount of the first order for the replacement tiles. I regret purchasing my other tiles from them for this project. I wont use them on future projects.
Consumer
December 15, 2020
Es una vergüenza que para cada…
Es una vergüenza que para cada Reparacion o actualización que se necesite la respuesta sea de 6 meses como mínimo. El servicio post venta es tan vergonzoso que por favor, no compren nada en Porcelanosa, todo se oraba por adelantado, así que si luego no encaja o está mal instalada (que ha sido mi caso), estamos meses o años detrás de una respuesta. Cualquier empresa funciona mejor y el mobiliario es de mejor calidad. Una tomadura de pelo integral.
Ross
December 15, 2020
Excellent customer service
Popped into the Glasgow showroom on Saturday to have a look at tiles for our bathroom. Received excellent customer service from Barry who took the time to talk us through different options and styles. He gave us fab advice that we never even thought of! Bought the tiles today and Barry couldn’t have been more helpful!
jalapenos
December 15, 2020
so far it has been very unsatisfactory…
so far it has been very unsatisfactory dealing with them. They seem to create terms and condition on the fly! I wish I have never bought anything ever with them.
Greg Mcnab
December 14, 2020
Excellent customer service.
Ordered tiles for two of my bathrooms and experienced excellent customer service from Barry. He kept me up to date with my order and was friendly and helpful throughout.
anonymous
December 14, 2020
Good product and customer support.
First, related to the quality of the product. We bought laminated flooring and the difference to the other areas of the house that we used (cheaper) laminated from other supplier is noticeable. The fitting and the looks is much, much better. The product is far sturdier as well, with our builder complaining that the flooring is so good that ruined his saw disk in a day. Regarding the purchasing experience, we were well supported when we did the first purchase, but it was when we were one box short that the difference in customer support came forward. The Solihull branch support man, Lucio Abinanti, was very helpful and searched relentlessly to get the best option and quantity shipped and arranged a special shipment from Spain to get the flooring in time to minimize the installation delay. Very good customer support!
JANE CURRIE
December 12, 2020
Stunning Result
It is hard to find fault with the level of service and the product which Porcelanosa provide. We are totally delighted with our new kitchen. From design through to installation they were very easy to deal with and nothing was too much trouble. They were let down at the last minute by the appliances supplier, but were happy for us to resource the appliances elsewhere and applied a discount for the inconvenience. Their installer, Roddy, spotted small areas of damage on the larder door and the drawer insert, and immediately re-ordered these for us. There was perhaps a bit of delay towards the end due to trying to limit because of Covid but that was not really an issue. Emilia, our designer, was outstanding in her attention to detail and infinite patience with our indecisiveness. The end result is truly stunning. We would not hesitate to recommend Porcelanosa.
Jo
December 12, 2020
5 star service from Porcelanosa Glasgow
I did not meet Barry in person in the showroom, but spoke to him maybe 4 or 5 times on the phone about my order. Every time I commented to my husband about how helpful and pleasant he was as well as professional and friendly. My experience with Porcelanosa has been great, samples arranged and goods delivered on time.
Barrie
December 11, 2020
Fantastic Quality of products and service.
Always new Porcelanosa was a strong brand for quality and was delighted to find the service was just as high a quality. Attention to detail and service from the sales consultant was excellent. Will certainly recommend Porcelanosa to our friends, family and colleagues and we will certainly be back.
Claire Wynne
December 11, 2020
Barry @ Hillington Branch
Dealt with Barry when ordering tiles over the phone. He was very helpful and professional too. Great service from him.
Mrs Christine Carson
December 10, 2020
Great service
Great service Visited the Glasgow showroom, where we were shown the tiles we were looking for and given advice on the right feature tile to match. Barry took time to answer any questions we had and when phoning to order he again took time to confirm what we needed and when. Thanks Barry Hanlon for great service. Mr & Mrs Carson
Lynsey Bart
December 10, 2020
Barry, Glasgow branch.
After breaking a kitchen tile I cannot thank Barry at the Glasgow branch enough. My tiles are now discontinued but Barry, and his team, went above and beyond to source me the final tile in stock in the Glasgow warehouse. Barry’s help, advice and dedication has made my day. The customer service I received was amazing, can’t recommend enough! Mrs Lynsey Russell
geoff medcraft
December 09, 2020
I wish to thank the Exeter branch David…
I wish to thank the Exeter branch David and Peter for their help in us source tiles for 4 bathrooms. They were so accommodating, patience guiding us through the vast selection of tiles. Nothing was too much trouble. Thankyou much appreciated.
Lynne
December 09, 2020
Barry was really helpful
Barry was really helpful, I had to postpone delivery and amend my order and he helped organise this for me
F Johnson
December 08, 2020
Excellent Customer Service - Thank You
I ordered bathroom tiles from Porcelanosa- the service was great! Spencer (the Showroom Consultant in Fulham) was fantastic. He could not have been more helpful- he advised me on the type of tiles to get and helped me to get the best price. I am extremely grateful! I usually find these types of things a bit stressful but he made sure the experience was great. He even agreed that they would keep hold of my order until I needed it delivered/ the fitters were on site. That saved a lot of stress. Thank you. The delivery was exactly when and where I ordered it and the delivery driver was really helpful (they normally complain about access but he was very pleasant). Thank you so much for all your help. I will need some tiles for my Kitchen soon and will definitely be popping in again. Thank you.

Location

24-26, Cross Stamford St, Leeds, West Yorkshire LS7 1BA, England
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3.5
831 Reviews
Write a review
Consumer
December 21, 2020
Vergüenza total
Vergüenza total Después de más de seis meses persiguiendo a Porcelanosa para cambiar bisagras (que ellos instalaron mal), revisar grietas en la encimera de krion (que la venden como lo más exclusivo y luego no atienen reparaciones) y revisar una balda (que hemos tenido que arreglar como hemos podido dada la falta de soporte técnico) seguimos sin respuesta ni solución, el servicio post venta es vergonzoso. Porcelanosa es de los pocos proveedores que cobran todo por adelantado, de forma le toca al cliente pelear por la correcta instalación y ejecución del trabajo, como ya esta pagado!!! Es una vergüenza integral y además todo lo que suponga revisión o actualización hay que obviamente abonarlo, y te envían un técnico para cada cosa, que van dos técnicos, se abonan, que vuelven a revisar el trabajo, también y así sucesivamente y lo peor es que después de abonar dos servicios siguen sin soluciónalo, de verdad que nunca más, con la oferta que hay ahora mismo, este servicio es lamentable y poco profesional y sobre todo, no abonen todo antes de verificarlo, es una estafa. Solucionarán en algún momento las carencias de mi cocina??? En un rato recibiré una respuesta a esta queja que dice que por favor le diga donde y cuándo y ni puñetero caso, le adelantó ya que es la tienda de San Sebastián de los reyes, a ver si nos ahorramos ese paso y conseguimos solucionarlo en el próximo mes y no en 6 meses más!!! No compren cocinas en Porcelanosa!!!
Victoria Rhodes
December 21, 2020
Overpriced and poor quality I’m sorry to say.
We have had 2 bathrooms fitted. Would definitely say it is style over substance and a lot of their products are of substandard quality. They aren’t interested when you go back to them about any issues. Even the flush plates are not as good quality as brands like Geberit yet they are a similar price bracket. As nice as they look, if I had my time again I would definitely go with a better quality brand that stands the test of time.
D Jones
December 18, 2020
Big thanks to Rob & Chris at the…
Big thanks to Rob & Chris at the Cannock showroom for sorting out a problem with the tap I'd ordered at really short notice, enabling the job to stay on programme. They really went the extra mile.
Customer from High Wycombe
December 17, 2020
Buyers beware! Just don't bother walking into their store
Porcelanosa has helped me lament my decision of walking in their Watford store. It was all rosy until we placed the order. Did not realise that a majority of their tiles were so called 'special order' and non-returnable plus if you have excess there is a 20% restocking fee. So you are cheated every way, if you order more you cannot return and if you order less you either don't get the same discount you ordered with or there is extended wait to get the tiles or both. We have been inconvenienced in every possible way and more. Few of the tiles of our £10,000+ order were delivered broken. Now we are waiting a very long time to get just 4 tiles and the After Sales just do not bother to even respond to say when we can expect the tiles. A complete and utter disregard to customer's concerns. Now the tiler has completed all of his work and waiting for just these tiles to complete the job and our cost and project timeline is going through the roof. So whatever negative reviews you read on this website is absolutely true. I truly kick myself for placing this order with Porcelanosa and not choosing one of the high street tile shops. Shared details as requested, lets see what miracle happens. Will add more to the review as things progress...
Neil Mcfarlane
December 16, 2020
Satisfied customer.
Satisfied customer. Barry Hanlon was very helpful and located the tiles that I required. I found him very efficient and pleasant to deal with.
Neil Woodfin
December 15, 2020
Poor customer service
Porcelanosa within 15 days of the order were unable to provide additional tiles from the same batch. To replace the tiles to allow the complete order to be supplied from the same batch for a 70 sq meter floor they request a 20% restocking fee and will not honour the discount of the first order for the replacement tiles. I regret purchasing my other tiles from them for this project. I wont use them on future projects.
Consumer
December 15, 2020
Es una vergüenza que para cada…
Es una vergüenza que para cada Reparacion o actualización que se necesite la respuesta sea de 6 meses como mínimo. El servicio post venta es tan vergonzoso que por favor, no compren nada en Porcelanosa, todo se oraba por adelantado, así que si luego no encaja o está mal instalada (que ha sido mi caso), estamos meses o años detrás de una respuesta. Cualquier empresa funciona mejor y el mobiliario es de mejor calidad. Una tomadura de pelo integral.
Ross
December 15, 2020
Excellent customer service
Popped into the Glasgow showroom on Saturday to have a look at tiles for our bathroom. Received excellent customer service from Barry who took the time to talk us through different options and styles. He gave us fab advice that we never even thought of! Bought the tiles today and Barry couldn’t have been more helpful!
jalapenos
December 15, 2020
so far it has been very unsatisfactory…
so far it has been very unsatisfactory dealing with them. They seem to create terms and condition on the fly! I wish I have never bought anything ever with them.
Greg Mcnab
December 14, 2020
Excellent customer service.
Ordered tiles for two of my bathrooms and experienced excellent customer service from Barry. He kept me up to date with my order and was friendly and helpful throughout.
anonymous
December 14, 2020
Good product and customer support.
First, related to the quality of the product. We bought laminated flooring and the difference to the other areas of the house that we used (cheaper) laminated from other supplier is noticeable. The fitting and the looks is much, much better. The product is far sturdier as well, with our builder complaining that the flooring is so good that ruined his saw disk in a day. Regarding the purchasing experience, we were well supported when we did the first purchase, but it was when we were one box short that the difference in customer support came forward. The Solihull branch support man, Lucio Abinanti, was very helpful and searched relentlessly to get the best option and quantity shipped and arranged a special shipment from Spain to get the flooring in time to minimize the installation delay. Very good customer support!
JANE CURRIE
December 12, 2020
Stunning Result
It is hard to find fault with the level of service and the product which Porcelanosa provide. We are totally delighted with our new kitchen. From design through to installation they were very easy to deal with and nothing was too much trouble. They were let down at the last minute by the appliances supplier, but were happy for us to resource the appliances elsewhere and applied a discount for the inconvenience. Their installer, Roddy, spotted small areas of damage on the larder door and the drawer insert, and immediately re-ordered these for us. There was perhaps a bit of delay towards the end due to trying to limit because of Covid but that was not really an issue. Emilia, our designer, was outstanding in her attention to detail and infinite patience with our indecisiveness. The end result is truly stunning. We would not hesitate to recommend Porcelanosa.
Jo
December 12, 2020
5 star service from Porcelanosa Glasgow
I did not meet Barry in person in the showroom, but spoke to him maybe 4 or 5 times on the phone about my order. Every time I commented to my husband about how helpful and pleasant he was as well as professional and friendly. My experience with Porcelanosa has been great, samples arranged and goods delivered on time.
Barrie
December 11, 2020
Fantastic Quality of products and service.
Always new Porcelanosa was a strong brand for quality and was delighted to find the service was just as high a quality. Attention to detail and service from the sales consultant was excellent. Will certainly recommend Porcelanosa to our friends, family and colleagues and we will certainly be back.
Claire Wynne
December 11, 2020
Barry @ Hillington Branch
Dealt with Barry when ordering tiles over the phone. He was very helpful and professional too. Great service from him.
Mrs Christine Carson
December 10, 2020
Great service
Great service Visited the Glasgow showroom, where we were shown the tiles we were looking for and given advice on the right feature tile to match. Barry took time to answer any questions we had and when phoning to order he again took time to confirm what we needed and when. Thanks Barry Hanlon for great service. Mr & Mrs Carson
Lynsey Bart
December 10, 2020
Barry, Glasgow branch.
After breaking a kitchen tile I cannot thank Barry at the Glasgow branch enough. My tiles are now discontinued but Barry, and his team, went above and beyond to source me the final tile in stock in the Glasgow warehouse. Barry’s help, advice and dedication has made my day. The customer service I received was amazing, can’t recommend enough! Mrs Lynsey Russell
geoff medcraft
December 09, 2020
I wish to thank the Exeter branch David…
I wish to thank the Exeter branch David and Peter for their help in us source tiles for 4 bathrooms. They were so accommodating, patience guiding us through the vast selection of tiles. Nothing was too much trouble. Thankyou much appreciated.
Lynne
December 09, 2020
Barry was really helpful
Barry was really helpful, I had to postpone delivery and amend my order and he helped organise this for me
F Johnson
December 08, 2020
Excellent Customer Service - Thank You
I ordered bathroom tiles from Porcelanosa- the service was great! Spencer (the Showroom Consultant in Fulham) was fantastic. He could not have been more helpful- he advised me on the type of tiles to get and helped me to get the best price. I am extremely grateful! I usually find these types of things a bit stressful but he made sure the experience was great. He even agreed that they would keep hold of my order until I needed it delivered/ the fitters were on site. That saved a lot of stress. Thank you. The delivery was exactly when and where I ordered it and the delivery driver was really helpful (they normally complain about access but he was very pleasant). Thank you so much for all your help. I will need some tiles for my Kitchen soon and will definitely be popping in again. Thank you.