Made Hair & Beauty

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294-296 Glossop Road, Sheffield, South Yorkshire S10 2HS, England
Made Hair & Beauty
Is this your listing? Claim it here!
Be the first to write a review
Be the first to write a review

Made Hair & Beauty

294-296 Glossop Road, Sheffield, South Yorkshire S10 2HS, England

About

Made Hair & Beauty in SHEFFIELD are yet to add a description of their beauty services

Reviews

J N
December 19, 2014
An unnecessarily uncomfortable encounter.
I was trying to find a local, but reputable hair salon in Sheffield that could cater to the needs of my hair, which is thick and has a root relax (chemical straightening) every six to eight weeks. I was specifically looking for a salon that used the Avlon range (Affirm, Keracare etc). Lo and behold, just round the corner from me, I stumble across Made Hair and Beauty, on West St in Sheffield. I had a brief consultation with a member of staff who spoke to me about my hair and the treatment I usually get. On more than one occasion, I was asked about the sensitivity of my hair and if I used a 'sensitive relaxer'. These sorts of relaxers are designed for use on clients who are prone to scalp irritation or who experience dry hair and scalp, so they are not as strong/reactive. In response to this question, I flat out said no, and advised that I usually just have a normal relaxer on my hair. My hair is too thick for less reactive relaxers. Feeling quite confident about the consultation, I booked an appointment to take place on my birthday. The day went fine to begin with. Some of the staff offered me a hot drink and my stylist made small talk just to keep awkward silences at bay. The problem I had started with the relaxer - it was applied (by combing through regularly, as expected) and then washed off after a maximum of 10 minutes. I am not used to this at all; salons who have styled my hair in the past leave the relaxer on for longer, while combing through the hair continuously - of course, while ensuring that my scalp wasn't burning - so that the roots of the hair could be *almost* bone straight like the ends. I say *almost* because if the roots are made absolutely, 100% bone straight, the tensile strength is compromised which leads to damage and breakage, which for me would take many years to regrow. Once the relaxer was washed off, I could see immediately that the relaxer had not taken to the hair at all. It was still 'kinked' as if the relaxer had just touched, but had not properly worked on the hair. I continuously asked the stylist if she had left it on for long enough because I could feel that coarse bits remained. The response was "Yeah, well maybe because the hair is short, that's why there's a few coarse bits at the front, but the rest looks fine". Are you serious? I have been getting my hair relaxed for several years; I know exactly what it's supposed to look like. I don't know whether she hasn't really been exposed to my kind of hair very often, but anyone who knows what it's supposed to look like would have never tried to palm me off with comments like that. Furthermore, it was my birthday, and it meant a lot to me to be happy with the way I looked, at least for that day. It's like urinating on someone and trying to convince them that's rain. I waited two weeks for the initial styling to wear off so I could properly assess what she'd done, or hadn't done for that matter. The roots of my hair started to revert back to its natural state, and this was happening in chunks everywhere. The back and my hairline (the part that everyone sees) were the areas most affected, looking like six weeks worth of growth, having just had it relaxed two weeks before! Anyone who gets this treatment regularly can understand why this isn't good. Having spent almost £60 for the privilege, I was not happy and sent an email to the director/manager, asking to speak with her and her employee directly about my concerns and to express them as feedback. The manager was ill on the day the initial relax was done. Although the director was prompt in her response, and made an appointment to speak to me, the manager did not speak to me at all when I arrived to the salon. Instead I had to speak to the girl who did my hair to begin with. I reiterated the concerns aforementioned to her, honestly but courteously (no-one could possibly refute that!) and asked her to feel where my hair was worst affected so she could she the condition of it for herself; her face said it all. I was told things like 'Oh, well we follow strict protocol, we can't leave the relaxer on for longer, I've never done your hair before etc" Upon reflection, these comments didn't justify anything. Yes, you may well follow strict protocol - EVERY salon I have gone to in the past follows strict protocols of their own - but the company you are a representative of makes grand claims about catering to every type of hair, so I expect that no matter your protocol, just like every other salon I have gone to, I can still expect to be happy with the result of my hair. I appreciate that the relaxer cannot usually be left on for lengthy periods of time, for risk of burning/irreparable hair damage, but it didn't make sense that a normal relaxer (even when left on for just 10 minutes) could not do a better job than it did when it was applied. Then of course it was revealed that the 'sensitive scalp relaxer' was used - the exact one I said NOT to use when I had my initial consultation, and that I explained earlier is a less potent formulation. Suggesting that the fact she'd 'never done [my] hair before' was part to blame for the outcome of my hair, I found outrageous. That isn't even an argument - surely you encounter new customers on a frequent basis, that you haven't seen or treated before. You are hairdresser! If you were unsure about what relaxer to use, use your common sense and DO A SKIN PATCH TEST! Surely protocol can allow for this simple, yet effective method of assessing hair. You cannot treat hair homogenously. In the same breath, I also said that I was not in any way, shape or form trying to undermine her professional experience - I honestly wasn't - but I would rather provide constructive criticism that both parties can learn from and see something done about the poor job, as opposed to just complaining (which, despite the length of this review, I don't actually like doing!) She disappeared for at least 10 minutes to speak with the director (who made active efforts not to speak to me) and came back out with two options - either I get my hair relaxed again at a a charge or a few (3) weeks later at a discounted price. I went for the latter option, eager to ensure that this problem never repeats itself. The plan was to use a different relaxer, put my hair in halves so she'd have more time to work the relaxer into the hair before washing it off as the length of time the relaxer could be left on could not be increased. I need to reiterate at this point that our conversation was civil and cordial; there was no swearing, no shouting, no gesticulation, no dirty looks...nothing. It was a civil conversation. And the solution proposed was reasonable, as far as I could see. I even sent an email back thanking the girl for her time and expressing my hope that second time round, the issues of my hair will be resolved. I have just come back from that appointment. My hair - specifically the roots - looks noticeably better. She still used the 'sensitive scalp relaxer' but mixed it with something else that made the roots less resistant to its effects. I am not jumping up and down about the outcome, however, because this is the minimum standard I expected in the first place, and second time round, I was made to feel unwelcome. When I walked in, no-one aside from my original stylish spoke to me and even when the hair was being done, there was no small talk...nothing inviting about them at all. I said hello to the other staff - including the director - as I walked i and audibly so they all had to hear me. I was greeted with blank faces all round and had not one response back. That set the tone for the rest of the afternoon. I just whipped out my phone as I had people to contact/arrangements to make anyway. I don't know whether their silence towards me was to show united support for the girl who did my hair initially, but it was unnecessary. It felt hostile. My feedback was constructive, but it seemed to have been taken personally. Then of course it came to paying. Apparently their prices have gone up, but they were giving me a special price to honour the 'discount' worked out for me. I paid £58.00 initially for the botch job. Today, I paid £55.80. That's a total discount of £2.20. This was the greatest insult and the main reason why this review has come about. Even when I said goodbye (TO EVERYONE) I was greeted with silence, apart from the girl who styled my hair, who had no choice but to say something, really. I shall be leaving it on as many platforms as possible. I obviously do not recommend them and hope to goodness that their repeat customers provide them with enough custom to continue trading as clearly 'new customers' are too much to handle. By the way, my account is a very fair and accurate portrayal of my experience. I have done well not to embellish and have given credit where credit was due. To people like myself, our hair is our crown and we wear it with pride and do not like it being messed with. Anyone as protective of their hair as I am will understand how difficult it can be to transition from one salon to another, in another city, to another demographic without any idea/word of mouth to go on as to who can attend to your particular hair type, the best. I took a chance and it was not worth it.

Location

294-296 Glossop Road, Sheffield, South Yorkshire S10 2HS, England
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J N
December 19, 2014
An unnecessarily uncomfortable encounter.
I was trying to find a local, but reputable hair salon in Sheffield that could cater to the needs of my hair, which is thick and has a root relax (chemical straightening) every six to eight weeks. I was specifically looking for a salon that used the Avlon range (Affirm, Keracare etc). Lo and behold, just round the corner from me, I stumble across Made Hair and Beauty, on West St in Sheffield. I had a brief consultation with a member of staff who spoke to me about my hair and the treatment I usually get. On more than one occasion, I was asked about the sensitivity of my hair and if I used a 'sensitive relaxer'. These sorts of relaxers are designed for use on clients who are prone to scalp irritation or who experience dry hair and scalp, so they are not as strong/reactive. In response to this question, I flat out said no, and advised that I usually just have a normal relaxer on my hair. My hair is too thick for less reactive relaxers. Feeling quite confident about the consultation, I booked an appointment to take place on my birthday. The day went fine to begin with. Some of the staff offered me a hot drink and my stylist made small talk just to keep awkward silences at bay. The problem I had started with the relaxer - it was applied (by combing through regularly, as expected) and then washed off after a maximum of 10 minutes. I am not used to this at all; salons who have styled my hair in the past leave the relaxer on for longer, while combing through the hair continuously - of course, while ensuring that my scalp wasn't burning - so that the roots of the hair could be *almost* bone straight like the ends. I say *almost* because if the roots are made absolutely, 100% bone straight, the tensile strength is compromised which leads to damage and breakage, which for me would take many years to regrow. Once the relaxer was washed off, I could see immediately that the relaxer had not taken to the hair at all. It was still 'kinked' as if the relaxer had just touched, but had not properly worked on the hair. I continuously asked the stylist if she had left it on for long enough because I could feel that coarse bits remained. The response was "Yeah, well maybe because the hair is short, that's why there's a few coarse bits at the front, but the rest looks fine". Are you serious? I have been getting my hair relaxed for several years; I know exactly what it's supposed to look like. I don't know whether she hasn't really been exposed to my kind of hair very often, but anyone who knows what it's supposed to look like would have never tried to palm me off with comments like that. Furthermore, it was my birthday, and it meant a lot to me to be happy with the way I looked, at least for that day. It's like urinating on someone and trying to convince them that's rain. I waited two weeks for the initial styling to wear off so I could properly assess what she'd done, or hadn't done for that matter. The roots of my hair started to revert back to its natural state, and this was happening in chunks everywhere. The back and my hairline (the part that everyone sees) were the areas most affected, looking like six weeks worth of growth, having just had it relaxed two weeks before! Anyone who gets this treatment regularly can understand why this isn't good. Having spent almost £60 for the privilege, I was not happy and sent an email to the director/manager, asking to speak with her and her employee directly about my concerns and to express them as feedback. The manager was ill on the day the initial relax was done. Although the director was prompt in her response, and made an appointment to speak to me, the manager did not speak to me at all when I arrived to the salon. Instead I had to speak to the girl who did my hair to begin with. I reiterated the concerns aforementioned to her, honestly but courteously (no-one could possibly refute that!) and asked her to feel where my hair was worst affected so she could she the condition of it for herself; her face said it all. I was told things like 'Oh, well we follow strict protocol, we can't leave the relaxer on for longer, I've never done your hair before etc" Upon reflection, these comments didn't justify anything. Yes, you may well follow strict protocol - EVERY salon I have gone to in the past follows strict protocols of their own - but the company you are a representative of makes grand claims about catering to every type of hair, so I expect that no matter your protocol, just like every other salon I have gone to, I can still expect to be happy with the result of my hair. I appreciate that the relaxer cannot usually be left on for lengthy periods of time, for risk of burning/irreparable hair damage, but it didn't make sense that a normal relaxer (even when left on for just 10 minutes) could not do a better job than it did when it was applied. Then of course it was revealed that the 'sensitive scalp relaxer' was used - the exact one I said NOT to use when I had my initial consultation, and that I explained earlier is a less potent formulation. Suggesting that the fact she'd 'never done [my] hair before' was part to blame for the outcome of my hair, I found outrageous. That isn't even an argument - surely you encounter new customers on a frequent basis, that you haven't seen or treated before. You are hairdresser! If you were unsure about what relaxer to use, use your common sense and DO A SKIN PATCH TEST! Surely protocol can allow for this simple, yet effective method of assessing hair. You cannot treat hair homogenously. In the same breath, I also said that I was not in any way, shape or form trying to undermine her professional experience - I honestly wasn't - but I would rather provide constructive criticism that both parties can learn from and see something done about the poor job, as opposed to just complaining (which, despite the length of this review, I don't actually like doing!) She disappeared for at least 10 minutes to speak with the director (who made active efforts not to speak to me) and came back out with two options - either I get my hair relaxed again at a a charge or a few (3) weeks later at a discounted price. I went for the latter option, eager to ensure that this problem never repeats itself. The plan was to use a different relaxer, put my hair in halves so she'd have more time to work the relaxer into the hair before washing it off as the length of time the relaxer could be left on could not be increased. I need to reiterate at this point that our conversation was civil and cordial; there was no swearing, no shouting, no gesticulation, no dirty looks...nothing. It was a civil conversation. And the solution proposed was reasonable, as far as I could see. I even sent an email back thanking the girl for her time and expressing my hope that second time round, the issues of my hair will be resolved. I have just come back from that appointment. My hair - specifically the roots - looks noticeably better. She still used the 'sensitive scalp relaxer' but mixed it with something else that made the roots less resistant to its effects. I am not jumping up and down about the outcome, however, because this is the minimum standard I expected in the first place, and second time round, I was made to feel unwelcome. When I walked in, no-one aside from my original stylish spoke to me and even when the hair was being done, there was no small talk...nothing inviting about them at all. I said hello to the other staff - including the director - as I walked i and audibly so they all had to hear me. I was greeted with blank faces all round and had not one response back. That set the tone for the rest of the afternoon. I just whipped out my phone as I had people to contact/arrangements to make anyway. I don't know whether their silence towards me was to show united support for the girl who did my hair initially, but it was unnecessary. It felt hostile. My feedback was constructive, but it seemed to have been taken personally. Then of course it came to paying. Apparently their prices have gone up, but they were giving me a special price to honour the 'discount' worked out for me. I paid £58.00 initially for the botch job. Today, I paid £55.80. That's a total discount of £2.20. This was the greatest insult and the main reason why this review has come about. Even when I said goodbye (TO EVERYONE) I was greeted with silence, apart from the girl who styled my hair, who had no choice but to say something, really. I shall be leaving it on as many platforms as possible. I obviously do not recommend them and hope to goodness that their repeat customers provide them with enough custom to continue trading as clearly 'new customers' are too much to handle. By the way, my account is a very fair and accurate portrayal of my experience. I have done well not to embellish and have given credit where credit was due. To people like myself, our hair is our crown and we wear it with pride and do not like it being messed with. Anyone as protective of their hair as I am will understand how difficult it can be to transition from one salon to another, in another city, to another demographic without any idea/word of mouth to go on as to who can attend to your particular hair type, the best. I took a chance and it was not worth it.