Britelite Windows

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Chessington Garden Centre, 42, Camden Rd, Tunbridge Wells, Kent TN1 2QD, England

Britelite Windows

Chessington Garden Centre, 42, Camden Rd, Tunbridge Wells, Kent TN1 2QD, England

About

Britelite Windows in Tunbridge Wells are yet to add a description of their double glazing installation services

Reviews

4.5
800 Trustpilot Reviews
Caroline
September 25, 2020
Stress free
Stress free, lovely, respectful salesman arranged a time to call, no pressure sales, god such a different approach to just about all other window companies out there. Very comparable prices. Excellent fitter, again pleasant & polite. Very recommended especially as I am a single parent Lady with disabled child, felt safe with these people after having a bad experience with another & typical window company. No pressure here, no silly sales people with changing prices and scary sales men, asking to talk to a man ????,no following annoying calls & emails
Robert Hooper
September 23, 2020
Conservatory Leantoo - Britelite - highly recommended
Conservatory Leantoo, Door and Window double-glazed. Very good value for money. All staff very polite and helpful. Very happy with results. Visitors to my home admire the work done. Would definitely recommend as a company to be considered for your job.
Mr & Mrs T Ali
September 23, 2020
excellent work
The installation of three windows and a french door perfectly carried out
Christine Heath
September 22, 2020
Poor customer service
Experienced a problem with our door. Three emails and a phone call, still waiting for someone to get back to me.
JOHN MILLS
September 22, 2020
No pressure when sales person called
No pressure when sales person called. Surveyor on time,polite and efficient. Fitters very friendly. Allowed me to inspect their work as they completed each window. Cleared up after themselves. No mess left anywhere.
Mrs Man
September 22, 2020
Bad experience and terrible at responding to customers
Be careful when you are provided with visuals, and any email exchanges outside of the actual signed contract itself. When there are mishaps and things don’t go according to the visuals or what they say on email exchanges there is nothing you can do as they will always go back to the measuring figures that you signed in the contract. Long story short, my porch projection ended up being 1 foot above ground. They advised that the Surveyor should have added a step but didn’t, so now in their words they are now giving me a free step. However, as a customer and although it is my front door I have no say in what step they will be fitting, it will be to their spec. They are fitting my step in tomorrow and I am still trying to find out what step it is. I requested for a semi circle (a like for like for what I previously had, in which they had to remove to build my porch), however their response was “you are not paying for it are you? Are you paying for it?” As a customer I feel totally disrespected, had it not been for the safety concerns of my 1 and 4 year old, I would just tell them to forget about the step and I will just deal the inconvenience as opposed to be spoken to in a rude manner. However, my 1 year old really struggles to get up and tripped on one occasion so now I make both my children walk around and access the house using the back garden to prevent further accidents and this has been going on for the last 12 days and counting! There have also been other errors that required correcting and I had to take the step to withhold final payment to have these rectified. To add to this, a skip has been left on my drive for the last 12 days despite the work having completed. Several requests have been made so far to have this removed. On the plus side I have to say that all the construction men were great. They have been professional and know what they are doing, polite, and hardworking. Britelite: If you are reading this my contract number is 200764P, I would appreciate if you could get back to me as soon as possible (today) and provide information with what step you are fitting on my front door tomorrow. I stress again that I would like a step similar to what I had before. Mrs Man
jay bevan
September 22, 2020
The best company I have used for…
The best company I have used for anything in years. From start to finish the service was exceptional. During a difficult time with many Covid limitations Steve processed my request swiftly, professionally and with no fuss. A minor challenge was overcome instantly and the windows are fantastic. The quality and fitting is excellent. The whole job was turned around really quickly. I would highly recommend them. Really good price too
Mr Wong
September 16, 2020
Honest company
Company kept in touch throughout the lockdown, even when they were unable to install the window. They installed at their first opportunity and did a very good job.
Derek
September 15, 2020
Brilliant service good product…
Brilliant service good product reasonable price. Highly recommend
Kay
September 14, 2020
I was not happy with the level of initial contact with the company representative.
I was not happy with the level of information shared with me. For instance, no one explained to me that they would replace my fire door with non fire door. Information like this is very important. This is just one of the details that was not shared during my initial consultation.
KEN DAVIS
September 14, 2020
Professional service and helpful…
Professional service and helpful workers. Very pleased with the roof.
V Anderson
September 14, 2020
Bay window.
Bay window. Windows arrived on, Workman helpful and professional, cleaned up all the waste. Very good experience.
Mr Brignall-Slann
September 14, 2020
Design, supply and fit of a new front door
Very satisfied with the product and the service received, all at a competitive price. Service was everything it needed to be but without the frustrating up selling and marketing pitches.
Lindsay
September 14, 2020
Bay windows
They were very professional. Fitted two large bays. I was worried I might have to touch up paintwork but their work was immaculate. My windows look great.
Mr Shabanji
September 14, 2020
I am very happy with the window…
I am very happy with the window installation
Mr Weller
September 13, 2020
The installation went fine, excellent service.
The installation went fine, it was a bit of a faf arranging the surveyor, we kept missing each others calls but once booked he did an excellent job. The doorway was out of square but the Britelite door fitted perfectly. All the rubbish was cleared the same day, great service. I recommend Britelite. If I need anything else done i will look at Britelite first.
Michelle Pearce
September 13, 2020
Replacement front door
Replacement front door. NOT happy We had the door fitted. I have tried to get them to adjust it but they are not replying to any emails. You can't phone due to Coronavirus. NO service whatsoever They are obviously more than happy to take your money but not provide any service. I would not use them again The fitters were great
Mrs Bell & Mr Naughton
September 13, 2020
Very pleased with with the high…
Very pleased with with the high standard of work from briteliite window Very polite work force was very clean and tidy could do enough to make sure mum was happy and answered all her questions always kept up to date with what was going on and where they were with the order Would highly recommend them to any one I know think about any work need done
Matt
September 13, 2020
Very pleased with the quality
Very pleased with the quality and service. Phil their fitter is the best double glazing fitter we’ve ever had from any window company. Thank you
PAUL
September 13, 2020
Britelite a five star company
I have used Britelite for three window projects on my House and have been impressed by the sales, survey and installation for all three projects. This company deliver what they promise. My recent conservatory project involved building, windows, electrical and plastering work, which was all completed without delay and to a very good standard. For us they are a five star company.

Location

Chessington Garden Centre, 42, Camden Rd, Tunbridge Wells, Kent TN1 2QD, England
Get directions
4.5
800 Reviews
Write a review
Caroline
September 25, 2020
Stress free
Stress free, lovely, respectful salesman arranged a time to call, no pressure sales, god such a different approach to just about all other window companies out there. Very comparable prices. Excellent fitter, again pleasant & polite. Very recommended especially as I am a single parent Lady with disabled child, felt safe with these people after having a bad experience with another & typical window company. No pressure here, no silly sales people with changing prices and scary sales men, asking to talk to a man ????,no following annoying calls & emails
Robert Hooper
September 23, 2020
Conservatory Leantoo - Britelite - highly recommended
Conservatory Leantoo, Door and Window double-glazed. Very good value for money. All staff very polite and helpful. Very happy with results. Visitors to my home admire the work done. Would definitely recommend as a company to be considered for your job.
Mr & Mrs T Ali
September 23, 2020
excellent work
The installation of three windows and a french door perfectly carried out
Christine Heath
September 22, 2020
Poor customer service
Experienced a problem with our door. Three emails and a phone call, still waiting for someone to get back to me.
JOHN MILLS
September 22, 2020
No pressure when sales person called
No pressure when sales person called. Surveyor on time,polite and efficient. Fitters very friendly. Allowed me to inspect their work as they completed each window. Cleared up after themselves. No mess left anywhere.
Mrs Man
September 22, 2020
Bad experience and terrible at responding to customers
Be careful when you are provided with visuals, and any email exchanges outside of the actual signed contract itself. When there are mishaps and things don’t go according to the visuals or what they say on email exchanges there is nothing you can do as they will always go back to the measuring figures that you signed in the contract. Long story short, my porch projection ended up being 1 foot above ground. They advised that the Surveyor should have added a step but didn’t, so now in their words they are now giving me a free step. However, as a customer and although it is my front door I have no say in what step they will be fitting, it will be to their spec. They are fitting my step in tomorrow and I am still trying to find out what step it is. I requested for a semi circle (a like for like for what I previously had, in which they had to remove to build my porch), however their response was “you are not paying for it are you? Are you paying for it?” As a customer I feel totally disrespected, had it not been for the safety concerns of my 1 and 4 year old, I would just tell them to forget about the step and I will just deal the inconvenience as opposed to be spoken to in a rude manner. However, my 1 year old really struggles to get up and tripped on one occasion so now I make both my children walk around and access the house using the back garden to prevent further accidents and this has been going on for the last 12 days and counting! There have also been other errors that required correcting and I had to take the step to withhold final payment to have these rectified. To add to this, a skip has been left on my drive for the last 12 days despite the work having completed. Several requests have been made so far to have this removed. On the plus side I have to say that all the construction men were great. They have been professional and know what they are doing, polite, and hardworking. Britelite: If you are reading this my contract number is 200764P, I would appreciate if you could get back to me as soon as possible (today) and provide information with what step you are fitting on my front door tomorrow. I stress again that I would like a step similar to what I had before. Mrs Man
jay bevan
September 22, 2020
The best company I have used for…
The best company I have used for anything in years. From start to finish the service was exceptional. During a difficult time with many Covid limitations Steve processed my request swiftly, professionally and with no fuss. A minor challenge was overcome instantly and the windows are fantastic. The quality and fitting is excellent. The whole job was turned around really quickly. I would highly recommend them. Really good price too
Mr Wong
September 16, 2020
Honest company
Company kept in touch throughout the lockdown, even when they were unable to install the window. They installed at their first opportunity and did a very good job.
Derek
September 15, 2020
Brilliant service good product…
Brilliant service good product reasonable price. Highly recommend
Kay
September 14, 2020
I was not happy with the level of initial contact with the company representative.
I was not happy with the level of information shared with me. For instance, no one explained to me that they would replace my fire door with non fire door. Information like this is very important. This is just one of the details that was not shared during my initial consultation.
KEN DAVIS
September 14, 2020
Professional service and helpful…
Professional service and helpful workers. Very pleased with the roof.
V Anderson
September 14, 2020
Bay window.
Bay window. Windows arrived on, Workman helpful and professional, cleaned up all the waste. Very good experience.
Mr Brignall-Slann
September 14, 2020
Design, supply and fit of a new front door
Very satisfied with the product and the service received, all at a competitive price. Service was everything it needed to be but without the frustrating up selling and marketing pitches.
Lindsay
September 14, 2020
Bay windows
They were very professional. Fitted two large bays. I was worried I might have to touch up paintwork but their work was immaculate. My windows look great.
Mr Shabanji
September 14, 2020
I am very happy with the window…
I am very happy with the window installation
Mr Weller
September 13, 2020
The installation went fine, excellent service.
The installation went fine, it was a bit of a faf arranging the surveyor, we kept missing each others calls but once booked he did an excellent job. The doorway was out of square but the Britelite door fitted perfectly. All the rubbish was cleared the same day, great service. I recommend Britelite. If I need anything else done i will look at Britelite first.
Michelle Pearce
September 13, 2020
Replacement front door
Replacement front door. NOT happy We had the door fitted. I have tried to get them to adjust it but they are not replying to any emails. You can't phone due to Coronavirus. NO service whatsoever They are obviously more than happy to take your money but not provide any service. I would not use them again The fitters were great
Mrs Bell & Mr Naughton
September 13, 2020
Very pleased with with the high…
Very pleased with with the high standard of work from briteliite window Very polite work force was very clean and tidy could do enough to make sure mum was happy and answered all her questions always kept up to date with what was going on and where they were with the order Would highly recommend them to any one I know think about any work need done
Matt
September 13, 2020
Very pleased with the quality
Very pleased with the quality and service. Phil their fitter is the best double glazing fitter we’ve ever had from any window company. Thank you
PAUL
September 13, 2020
Britelite a five star company
I have used Britelite for three window projects on my House and have been impressed by the sales, survey and installation for all three projects. This company deliver what they promise. My recent conservatory project involved building, windows, electrical and plastering work, which was all completed without delay and to a very good standard. For us they are a five star company.

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"Super easy to use, got a response to my job almost immediately, and the work was carried out that day. Brilliant system that works well for all."