Disappointing service
Having waited in all afternoon for an engineer to arrive only to be contacted an hour before the end of the day to advise no engineer available. Now without hot water or heating for the whole weekend and could have gone elsewhere. Extremely poor.

Very poor communication. Called to arrange a plumber for a leak
Called to arrange a plumber for a leak. Waited 2 hours then rang customer services, on hold for 12 minutes only to be told that 1 guy was off sick and the other was self-isolating so they had no one to do the job. Appalling service And waste of time. Would never recommend.

Very helpful and efficient and a job…
Very helpful and efficient and a job well done

Very good response and the engineer was…
Very good response and the engineer was professional in the repair.

Informative and expedient!
Appt arranged to suit us. We also found out an unknown small drain which runs under our house....very useful as we need to address where we re-connect the pipe from the kitchen waste. Thank you to the call out men!

Stress free kitchen window repair
Helpful customer service staff. Phoned back when they said they would. Glazier was friendly, chatty and efficient. Obviously good at his job and gave advice on aftercare.

Fantastic service.
Called them at 1030am and was called half an hour before a 130pm visit too, took the man 15 minutes from start to finish to jet the blocked toilet drain and tidied up afterwards too, no messing about, no cowboy unwarranted charges, basic fee and a really friendly man too. Happy to recommend, no issues at all and great to see a job done without stress. Thanks from the Heywood, Lancashire address today.

Apart from the fact that the job was…
Apart from the fact that the job was booked for a Thursday, but the operative was only able to get to us first thing the following day, good service. Our operative was clear, apparently expert, and got the job done (sewer unblocking) quickly, effectively, and without fuss. Observed Covid precautions. Not the cheapest firm, but not excessive, and the details of the job, including cost, were emailed to us in advance.

Excellent service
Excellent service, very helpful engineer who explained everything to me. They kept the appointments with no changes. Highly recommend.

Plumber
I booked a plumber to visit to fix a leaking toilet three days ago and was told that someone would call today between 8.00 and twelve . At 7.42 I received a call to tell me that it has been cancelled until Monday . This company is expensive but I was happy to pay that because of their 5star rating. I am disappointed that they will leave me without a toilet . I am now not going to use this company. Andrew Potter.

I was not satisfied because when the…I
I was not satisfied because when the man came into our house to view where the nest is he refused to view it to climb on the roof he did not want to. He said unless he saw a wasp flying. We told him they might be dead. Honestly he did not take him a minute he told us he has treated the wasps area. Honestly I was really disappointed. Not good enough for me.

waiting time is long.
waiting time is long.

Reliable quality service once again, thank you!
Plumber arrived same day to my address in Rainham in Kent, and fixed my hot tap problems quickly and professionally. This is the second time I have used your plumbing services, and you are the first people I would call if I have any further plumbing problems

Think before you trap ....
Call for block drainage . They are so misleading customers. Be very careful they will rip you off . Work not done and charged £139. Been promise it will be for complete work . But left work saying they can not un block it with his machine and it need further investigation and still charge £139. Very arrogant and not listen and very threatening behaviour. I advise again be very very careful.

I found service excellent and fast…
I found service excellent and fast repair done and very reasonable would definitely recommend

Very rapid response
Very rapid response and an efficient operative.

Cracked sash living room window
I had a cracked sash window in my lounge which needed replacing. Patrick arrived, he was friendly, knowledgable and efficient. Had my window replaced in no time, he done a great job, cleaned up after himself too. I would certainly recommend! Thanks.

I rang just before 10 and was promised…
I rang just before 10 and was promised a visit between 2 and 5 the same day - the guy arrived at 4.20 and got on with the work quickly and efficiently.

Excellent service…
Very prompt response and problem resolved efficiently. Excellent service.

Excellent service
Excellent service. Came when they said they would. Didn't try to extend the job like cowboys do. Good value for a professional job.a